Refunds & Returns

Refunds

 

We do not accept returns on earrings and swimsuits*, unless they are faulty, for hygiene reasons.

We are happy to refund you if you are not satisfied with an item. If you have returned an item for a refund, a member of our team will process the refund for you within 7 days.

We hold the right to refuse a refund if we feel that an item has been returned in a condition other than that it was sent. Refunds can take 7 days to re-appear back in your account so please be patient.

Exchanges and Returns notes:

    • THE ITEM IS YOUR RESPONSIBILITY UNTIL IT REACHES US. FOR YOUR OWN PROTECTION, WE RECOMMEND THAT YOU SEND THE PARCEL USING A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS.
    • THE COST OF RETURNING THE ITEM TO US IS YOUR RESPONSIBILITY AND SHIPPING FEES CANNOT BE REFUNDED.
    • THERE WILL BE A SHIPPING CHARGE of £4.95 FOR YOUR EXCHANGE TO BE DISPATCHED
    • POSTAGE CHARGES ON RETURNED ITEMS ARE AT THE CUSTOMER’S EXPENSE AND ARE NOT REFUNDABLE.

ALL RETURNS MUST BE ARRANGED WITHIN 28 DAYS OF RECEIVING THE ORDER. AFTER THIS WE HOLD THE RIGHT TO REFUSE A REFUND/EXCHANGE

 

Returns

International orders: We regret that we are unable to offer exchanges on international orders, however we can offer you a refund for your items if they are returned in their original condition and packaging with all labels attached.

If you find that an item you have ordered is faulty, damaged or incorrect, please contact Steph at stephenie@orcasurf.co.uk 
You will need to return the item to get a refund or a replacement within 28 days of receiving your order. The product must be in it's original condition and packaging.
PLEASE NOTE: Surf Girl Beach Boutique will only pay for returns postage if the item is faulty/damaged on arrival or incorrect.

The address to send returns to is as follows:

Returns at SurfGirl Beach Boutique
Orca Publications Ltd
Berry Road Studios
Berry Road
Newquay
TR7 1AT

If you have any problems or questions please do not hesitate to contact us.

 

*If the hygiene strip is not in place or damaged on return we hold the right to refuse refund or exchange.

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